Refund policy

When will I receive my order?
It takes 2-7 days to fulfill an order, after which it’s shipped out.
The shipping time depends on your location, but typical shipping times are:  

UK: 3-​4 business days  
International: 5-15 business days 

Where will my order ship from?

We work with an on-demand order fulfillment company with facilities worldwide! 

What do I need to know about ordering internationally?

Shipments outside of the UK may incur customs fees depending on the destination country. The fee may vary depending on your order value, country limits, and other factors based on the product itself. These can change often and you as the customer are responsible for these fees.

We highly recommend including your phone number in the order when ordering internationally - this will minimize the risk of an order being lost in transit and make delivery of the order smoother.

My order should be here by now, but I still don't have it. What should I do?


Before getting in touch with us, please help us out by doing the following:

  • Check your shipping confirmation email for any mistakes in the delivery address.
  • Check the tracking link in your shipping confirmation email for up to date tracking


If the shipping address was correct, and it's been more than 21 working days since placing your order, get in touch with us at hello@ultimate-caribbean.co.uk with your order number. 

If you did find a mistake in your delivery address, we can send you a replacement order, but  the new order would be at your expense.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Digital Prints

Due to the nature of digital prints, we do not offer refunds on digital products if you change your mind. However, if you are not satisfied with your order, please contact us immediately and we’ll help out.

Unfortunately, we cannot accept returns on sale items.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@ultimatecaribbean.co.uk.